Last Updated: July 2026
At Premium IPTV, customer satisfaction is important to us. Please read this Refund Policy carefully before purchasing any subscription or digital service.
1. Digital Products
All subscriptions offered on our website are digital products that are delivered electronically. Once a subscription has been activated or delivered, it is considered used.
2. Refund Eligibility
A refund may be considered only under the following circumstances:
- Your subscription could not be activated due to a technical issue on our side.
- You were charged multiple times for the same order.
- You did not receive your subscription after successful payment and our support team could not resolve the issue.
3. Non-Refundable Situations
Refund requests will generally not be approved in the following cases:
- You changed your mind after the subscription was activated.
- Your device is not compatible with the service.
- Your internet connection affects streaming quality.
- You entered incorrect information during the order process.
- You violated our Terms of Service.
4. Requesting a Refund
If you believe you qualify for a refund, please contact our support team as soon as possible.
Include your:
- Order number
- Email address
- Payment receipt
- Description of the issue
5. Refund Processing
Approved refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account depends on your payment provider or financial institution.
6. Service Issues
If you experience technical difficulties, please contact our support team before requesting a refund. In many cases, issues can be resolved quickly through troubleshooting or account assistance.
7. Policy Changes
We reserve the right to modify this Refund Policy at any time. Any updates will be published on this page with the revised date.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us.
Email: support@yourdomain.com